14 Rizwan Ullah

ServiceNow Administrator and Developer with experience in ITSM implementation, workflow configuration, and platform customization. Skilled in Incident, Problem, Change, Service Catalog, CMDB, and User Administration. Experienced in creating Business Rules, Client Scripts, UI Policies, Flow Designer flows, and Script Includes to automate business processes.
Strong knowledge of ServiceNow security (ACLs, roles, groups), data management (import sets, transform maps), integrations using REST/SOAP APIs, and basic reporting & dashboards. Hands-on experience with Service Portal customization, catalog item development, and platform upgrades.
Focused on improving process automation, reducing manual effort, and delivering scalable ServiceNow solutions aligned with business requirements.